Frequently Asked Questions

For stays from June 1 - November 30: In the event a hurricane threat interferes with your vacation plans in Miami Beach, a refund for any unused nights (if applicable) will be provided. We also levy no penalties on early departures.

You may elect to cancel your stay with no penalty (and receive a full refund if applicable) if The National Hurricane Center puts South Florida under a Hurricane Watch or Warning and/or a state of emergency is declared.

Tropical Storm Watch or Warning: We do not levy any penalties on early departures, however our regular cancellation policy applies.

Pre-arrival Cancellations: If you choose to cancel your reservation due to Hurricane conditions (based on terms and conditions outlined above), you will be fully refunded with no cancellation penalties.

In-House Guests Departing Early: If you choose to depart early, and prepaid your stay with us, you will be credited for any unused nights.

Missed Flights and/or Delayed Arrivals: If hurricane conditions cause you to miss a flight, and/or otherwise cause you to arrive one or more days late, you will receive a full refund for any such days. Alternately you may have the option of extending your vacation, based on availability. Airline ticket holders are subject to the airlines’ policies and guidelines.

Evacuation Orders: In the event of a mandatory evacuation order, you will receive a full refund of any unused nights.

Post-Hurricane Damage: In the unlikely event that the hotel is damaged by a hurricane and is temporarily uninhabitable while repairs are being performed, you will receive a full refund.

Please note that The Palms Hotel & Spa works with online booking providers and Travel Agencies in addition to offering bookings directly through the website www.thepalmshotel.com or our Reservations office.

If your reservation was made through an online booking provider, or your Travel Agent, please contact them to initiate changes or cancellation of your booking.

For reservations made online through www.thepalmshotel.com or our Reservations office, and you wish to change or cancel your booking, please call 305-908-5479.

We are happy to assist you with any questions you may have.

Check-in: 4:00 PM Check-out: 11:00 AM
A later check-out time might be granted by the Front Desk on your departure day. It is based upon availability and a nominal fee might apply. Video Checkout and Express Checkout available. Minimum age for check-in is 21 years old.

For reservations made directly with the hotel all reservations must be guaranteed with a valid credit card. A deposit may be required depending on the rate and dates of your reservation. For peak dates or reservations made within 3 days of check-in are subject to the first night’s room rate plus tax and is charged as a deposit at the time of booking. This deposit will be applied towards your total stay. Please note that special rates, packages, or peak season reservations might have different deposit requirements. For specific details, refer to your booking confirmation or contact the hotel directly.

Our cancellation and deposit policy varies by rate. Please refer to your confirmation email for the applicable policy or reach out to reservations at 305.908.5479 or reservations@thepalmshotel.com.

When you book direct reservations can be cancelled for free until 4 PM (local time), up to 3 days prior to arrival. A first night's room and tax deposit will be retained in the event of a no show or late cancellation. All reservations must be guaranteed with a valid credit card. There is no deposit due at time of booking. Excludes peak dates. 

For all contracted Social or Corporate Group room block reservations, please contact your Sales Manager for the cancellation policy.

Room rates quoted do not include our hotel fee of $38 per room per night (inclusive of tax).

This fee includes:

Unlimited wireless internet access
All local phone and toll-free calls up to 15 minutes in duration
Chromecast in-room entertainment streaming
Beach chairs & towels for all registered guests in party
Usage of fitness center
Wellness classes

The Palms Hotel & Spa is happy to honor the following credit cards:

American Express
Mastercard
Visa
Diners/Carte Blanche
Discover
JCB
A valid credit card must be presented upon check-in. Credit cards provided at check-in time are required to be EMV enable (chipped). Any credit card that is not equipped with a chip will not be accepted. An amount equal to room/ tax (unless prepaid) plus estimated incidentals for the entire stay will be authorized upon check-in. We do not accept cash deposits. Please contact the hotel directly to inquire about details.

For room reservations you can call 305.908.5479 from 9 AM EST - 5:30 PM EST daily or toll free at 1-800-550-0505. You can also email the reservations team at reservations@thepalmshotel.com. For reservations of 6 rooms or more you can reach our sales department at 305.908.5476 or email at sales@thepalmshotel.com. See a list of all our contact information here.

The free rewards for booking direct include discounts on local sightseeing tours, gift cards, restaurant gift cards, and more. They are not part of the hotel and fulfilled by LaaSie a 3rd party company. You can view their FAQ here. The Free Rewards program applies only to reservations made on The Palms Hotel & Spa's Website.

Yes. Please contact the reservations team directly at 305-908-5479 during business hours of 9 AM - 5:30 PM EST Monday through Friday or email reservations@thepalmshotel.com, Please provide the name and stay dates associated with the reservation. We do not accept cash deposits. Pre-payments may only be accepted within 3 days of check-in date.

Children 12 years old and younger stay free when occupying the parent/guardian’s room, using existing bedding.
Essensia Restaurant features a kids menu for children 12 years old and under.

A 14% tax will be added to your nightly room rate and hotel fee. This includes a 7% Florida Sales Tax, 3% City of Miami Beach Taxes, and 4% for Miami Dade County. There is a 9% tax added to all Food and Beverage sales, which includes the 7% Florida Sales Tax and a 2% City of Miami Beach Tax. Retail sales will have a 7% Florida Sales tax added.

If you booked your reservation through a third-party website, you will need to contact them directly to make any changes to your booking. They will be able to assist you with modifying your reservation according to their policies. If you encounter any issues or need further assistance, please feel free to contact us, and we'll do our best to help

The minimum age for check-in is 21 years old.

Please contact our Front Office team at: Frontoffice@thepalmshotel.com

For group room blocks of 6 or more rooms, please reach out to our Sales Team for special rates: sales@thepalmshotel.com.

The Palms Hotel & Spa is a smoke-free property. For the comfort and health of all our guests, smoking is not permitted anywhere on the premises, including in the guestrooms.

Professional photography and videography are not permitted in public spaces or outlets. However, for event spaces or guest rooms that have been booked, photography and videography is permitted.

Yes, we are pleased to accept packages for our guests. There will be an additional package handling fee of $7 per package, applied to your final bill. Please be sure to have the sender include the name of the registered guest.

Yes, outgoing mail can be dropped off at the Front Desk. Stamps can be purchased at the Gift Shop. UPS/FedEx outgoing parcels must be arranged by guest for courier pickup, the Hotel is not responsible for associated service fees. Please contact our Concierge for additional assistance.

Yes, all guest rooms and public spaces have both central air conditioning and heating.

You may contact the hotel by calling 305.534.0505. To view the department contact information or submit an inquiry visit our Contact Us page.

Please complete the Media Inquiry Form on our Contact Us page.

For lost & found items, please email security@thepalmshotel.com or call 305-908-5430.

Yes, storage and handling services are available for your convenience as well as a luggage scale.

Yes. We offer thoughtful food and beverage amenities that can be delivered to our guest rooms. Complete the amenity request form and a member of our Guest Services team will confirm your request and coordinate delivery. Please be advised that all amenities require at least a 48-hour advanced notice.

Yes, Essensia Restaurant offers a daily breakfast buffet as well as an à la carte menu of delicious breakfast staples. Guests can enjoy a variety of fresh fruits, pastries, and baked goods, along with an assortment of cereals and yogurts. The buffet also features a selection of hot items, including eggs, bacon, sausages, and made-to-order omelets. For those seeking a lighter option, there are plenty of healthy choices such as smoothies, oatmeal, and a variety of fresh juices. A kids menu is also available. Breakfast is served every day from 7 AM - 11 AM. Breakfast is not included in most of the room rates. You can view all of our offers here if you'd like to book an offer that includes breakfast or call the Reservations team to add breakfast to your reservation.

Yes, resort-wide wireless internet access is included in your daily hotel fee and is available throughout the hotel.

Yes, the fitness room is available exclusively to hotel and spa guests. Our fitness room features strength-training equipment, treadmills, elliptical cross trainers, a stationary bike and free weights. Located on the Spa Level, use of the facility is included in our daily hotel fee. Please note that children under the age of 16 are not allowed in the gym and that gym clothes and workout shoes are required. Please use your guestroom key to gain access to the fitness room.

Yes, we offer group meditation and yoga sessions to our hotel guests. See the schedule and find out here.

Yes, the business center is located in the reception lobby area and includes two computers with high-speed internet access, a color printer and laptop internet connection outlets

Yes, the Palms AVEDA Spa is located in the lower lobby level of the hotel. To learn more about the services and to make an appointment online, visit the Spa's Website here.

Yes, our Front Desk can exchange foreign currency and traveler checks up to $100.00 per day, per room.

Yes, our Tropical Treasures Gift Shop offers unique gifts and beachwear, specialty coffees, baked goods, light snacks and fresh juices. Hours of Operation: Open daily 6:30am-9:00pm.

Yes, laundry bags and tickets are located in your guestroom closet. Laundry must be turned in to Housekeeping before 9:00 AM for same day service (same day service is returned after 7:00 PM).

Yes, the ATM is located on the lower level.

All rooms are equipped with an iron and an ironing board for your convenience. One-hour express ironing service for up to two items of clothing (linen, cotton, cotton blend fabric only) is available.

Yes, for your convenience a Mini Bar is available in the guestrooms and are stocked with liquor, beer, wine, and snacks. Items removed will be charged as per the pricelist.

Yes, a safe is provided for the protection of your personal belongings. Please leave the safe door open upon departure.

No, refrigerators may be requested in advance and based on availability.

A coffee maker has been provided for your convenience. Coffee capsules are provided by Julius Meinl Coffee and are complimentary.

Hair dryers are provided for your convenience in every room and can be found in the bathroom or closet.

Yes, our TV's are powered by Sonifi services, offering Live TV, Google Chromecast Streaming including Netflix and other popular streaming apps, on-demand movies, music options and more.

Rollaway beds are not available. Baby cribs are available free of charge.

Our City View Junior Suite features a private balcony overlooking the city of Miami Beach. The Oceanfront 1 Bedroom Suites boasts an expansive balcony overlooking Miami Beach, the Atlantic Ocean, and our spectacular pool and gardens. Visit our Rooms & Suites page for more information.

Yes, we offer a limited number of adjoining connecting rooms. In order to inquire about the availability of these rooms, we recommend calling our Reservations team.

Yes, all public areas are wheelchair accessible. Should you require an ADA compliant room, reservations are best made beforehand. ADA equipment is also available for use to learn more visit our ADA Accessibility page.

The hotel has nine handicap accessible rooms. These rooms feature single level flooring in the bathroom and shower, shower grab bars, adjustable height hand-held shower wands, lowered bathroom vanities, closed-caption televisions, bathroom grab bars, adjusted shelving and hanging rods in the closets, lowered dead-bolts, lowered bed heights, and lowered guest room peep-holes. There are telephones and doorbells for the hearing impaired. ADA Amenity Kits are available upon request. These rooms may be booked online or by calling our Reservations Department at +1 (305)-908-5479 or 1-800-550-0505.

ADA Amenity Kits are equipped with alarm clocks for the hearing impaired, telephone amplifiers, mobile doorbells, and lamp blinkers. Beach wheelchairs are available upon request. Pool lifts and adjustable pool loungers. Any ADA equipment is available for loan via third party Family Rental services, arrangements can be made in advance of your arrival date.

Unfortunately, at this time, The Palms does not provide airport pick-up or drop-off service. Our concierge can help to make private arrangements with our preferred limousine service. You can contact the concierge team at concierge@thepalmshotel.com.

Yes, The Palms Hotel & Spa is located in the Mid-Beach area of Miami Beach, right on the Miami Beach Boardwalk, guests are within a short walk, bike ride, or drive from popular attractions and restaurants. View our Things To Do page to learn more.

Yes, EV and Hybrid vehicles receive 20% off valet parking fees. EV charging for guests is available for $0.50/kilowatt.

No, The Palms Hotel & Spa does not offer bike rentals. However, there are public Citibike Stations located near the property.

Miami International Airport is approximately 12 miles or 19 kilometers from The Palms Hotel & Spa. Fort Lauderdale International Airport is approximately 27 miles or 43 kilometers away.

Yes, overnight valet parking at the hotel is available for your convenience for $45 per night plus tax. For local visitors of Essensia Restaurant & Bar or The Palms AVEDA Spa, daytime valet parking is available for $19 plus tax with validation. For events at the hotel the daily valet parking rate is $29. Nearby street parking available for an hourly fee.

3025 Collins Avenue, Miami Beach, Florida 33140

Yes, the Poolside Cabanas and Beachside Cabanitas offer an elevated lounging experience in prime locales on property. To reserve please contact our concierge at concierge@thepalmshotel.com and to learn more about inclusions visit our Pool & Beach page.

No, the pool & beach facilities are exclusively for hotel guests or guests of AVEDA Spa receiving a facial or massage treatment of 50 minutes or more.

Pool & beach loungers are first come, first served and are subject to availability. Personal items may be removed if loungers are not occupied.

Yes, we have an outdoor pool area. Learn more here.

Unfortunately, The Palms Hotel & Spa does not accommodate pets. Guests may be accompanied by a service animal. We ask guests to let us know if you intend to bring your service animal with you in advance of your arrival.

Our concierge team would be happy to assist you in arranging transportation, tours and excursions, special event tickets, babysitting services, restaurant & nightclub reservations, and so much more. Please contact us directly at concierge@thepalmshotel.com or (305) 908-5468 to discuss your needs. Our hotel concierge is available daily from 9:00 AM to 7:00 PM.

Yes, we offer customizable private dining options throughout our property's dining venues that can host from 2 - 220 guests. Reach out to our catering team to learn more catering@thepalmshotel.com .

Yes, in-room dining is offered from 7 AM - 10 PM daily.

Please check our latest Happenings to view our special events with live music.

Yes, Essensia Bar and Tiki Bar.

Guests of The Palms Spa receive discounted parking of $19+ tax with their treatment. Please ask the spa front desk to validate your parking prior to departure.

Any service(s) not cancelled at least 48 hours prior to the scheduled appointment time and any no-shows will be charged the full service price to the credit card used to secure appointments.

We offer the ideal setting for groups of 5 or more for a variety of occasions include: corporate outings, birthday parties, bachelorette parties, baby showers, couples’ parties, reunions and more. Enjoy a combination of spa services, quality time with your friends, family or colleagues, and optional food & drink. A credit card number to secure all appointments booked are required to schedule a group event.

Give the gift of nature with a spa treatment or package from The Palms AVEDA Spa, available for purchase at the spa front desk. You can also purchase a Gift Card online by clicking here. The perfect way to say thank you to friends and loved ones.

If your plans should change and you are unable to keep your appointment, please let us know at least 24 hours prior to your scheduled appointment so we may reschedule at a more convenient time. Services not canceled within the cancellation period will be charged 100%. Group reservations require a one-week advanced cancellation. Packages require a 24-hour cancellation. Cancellations made after these time frames will be charged the full amount plus service charge.

A credit card number is required at the time reservations are made. All major credit cards are accepted. You may also charge spa services to your hotel bill or use a gift certificate.

Guests must be 16 years of age or older to enjoy spa services and spa facilities. Nail services are available to guests 12 years and older when accompanied by a parent or guardian.

We recommend showering prior to using our relaxation facilities and before your treatment. Clean skin will better absorb the essential oils, scrubs and/or creams used in our massage treatments, facials, and body treatments. We also recommend using the steam room before your treatment. Warming up the muscles prior to your treatment increases circulation, encourages relaxation, and enhances treatment results.

For your convenience, a 20% service charge will be added to all treatments. Additional gratuities are at your discretion.

Those hotel guests who do not have a spa treatment booked are welcome to enjoy the steam room, shower, and spa relaxation facilities for a $20 charge (subject to availability.)

Along with a swimsuit for co-ed areas, we recommend you wear comfortable casual clothes for pre- and post-treatment. During treatments, you may wear undergarments (disposable available), a swimsuit or disrobe completely. Your preference and modesty will be respected. We recommend wearing no jewelry during treatment. Lockers are available for your use. We are not responsible for any lost items.

Please arrive no more than 10 minutes prior to your appointment to allow time for you to check-in and change prior to your spa experience. This will also allow us to ensure you are the only one arriving and departing at a given time. If you arrive later than your appointment time, your session will still end as scheduled time as a courtesy to the next guest.

Arriving late will simply limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so the next guest will not be delayed. The full value of your treatment will be charged.

Visit our Facilities page to learn more about what amenities are currently available. All guests experiencing services of 50 minutes or more (excluding hair and nails) have access to our pool and beach and may enjoy the use of our fitness room. The spa front desk will issue pool towel cards to spa guests. Towel cards must be returned to the spa front desk or a fee of $39 will be charged.

Yes, food & drink is available to order in the relaxation area based on availability. Please ask the Spa front desk team for menu details.

Yes. Our massage services may be enjoyed in the company of a loved one in our Duet Suite for an additional $10/person. Our Duet Suite is subject to availability.

Guests are not required to wear a face mask while in the spa/salon. All staff are required to wear masks and gloves unless it interferes with the service they are providing. Otherwise, frequent hand washing is required.

Yes, all guests experiencing massage or facial spa services of 50 minutes or more (excluding hair and nail services) at our Miami Beach AVEDA spa will have full use of our tropical grounds with private beach and swimming pool, steam room, relaxation area, and fitness room.

Yes, The Palms AVEDA Spa offers everything you need to relax and prep for your big day. The spa is located on the lower level of the hotel and offers the ultimate convenience by fulfilling all your beauty needs in one location. View our Bridal Spa Menu here.

Appointments can be made by calling 305-908-5460, emailing spa@thepalmshotel.com, or in our online booking system.

The Palms AVEDA Spa is located in the lower lobby level of The Palms Hotel & Spa at 3025 Collins Avenue, Miami Beach Florida, 33140

Yes, our experienced sales team will be able to assist in offering the best available rate for groups needing 6 or more rooms. You can contact them at 305-908-5476 or by email at sales@thepalmshotel.com. 

Yes, we have a variety of indoor and outdoor meeting spaces. The Palms Hotel & Spa can cater to corporate meetings, retreats, or incentive groups of all types whether you are looking to host 2 or 220 people.

Yes, The Palms AVEDA Spa offers everything you need to relax and prep for your big day. The spa is located on the lower level of the hotel and offers the ultimate convenience by fulfilling all your beauty needs in one location. View our Bridal Spa Menu here.

Discounted valet parking is available for your guests for $20; overnight valet parking is $45++.

Yes, we’d be pleased to host your guests. Our Group Sales team can connect with you to offer the best available group rate. Please email sales@thepalmshotel.com for more information.

Tables & Chairs, China & Flatware, Linens, Set-up and Clean-up.

Ceremony, vow renewal, reception, bridal showers, engagement parties, rehearsal dinners, breakfast & brunch, cocktail receptions.

11 event spaces and venues

Indoor, covered outdoor, uncovered outdoor, beach, & ballrooms. View our venues here.

Yes! The beach is public property and a proper permit must be secured through the City of Miami Beach, which your event specialist can apply on your behalf. Your Event Specialist can assist with the rental of white folding chairs on the beach for your ceremony and a small round table for your officiant. You are responsible for any additional decor. No electrical equipment is allowed per the City of Miami Beach.

220 people

Yes, our catering team works with a local vendor to set-up an unforgettable proposal moments for those looking to pop the question in a dreamy tropical backdrop. To learn more, visit our Proposal Services page.

We partner with organizations such as Surfrider Foundation, Save The Manatees, The Coral Restoration Foundation, The Everglades Foundation, and Dream in Green to support environmental initiatives and raise awareness.

Waste is tracked monthly, and initiatives to reduce waste include using reusable items, recycling bins throughout the hotel, recycling special items like batteries and electronic waste, and offering bulk refillable bathroom amenities.

Future plans include replacing all lighting with LEDs, improving tracking systems for energy and water consumption, exploring composting options, and working with more local farms to reduce food miles.

We operate without single-use plastics by using aluminum water bottles, cardboard, bagasse, wood, and other eco-friendly materials for disposables. We have eliminated plastic straws, single-use toiletries, and plastic key cards, and we recycle plastic bags and film separately.

We have received several recognitions, including Green Globe Certification, a 3-palm designation from Florida’s Green Lodging Program, USA Today Reader’s Choice Awards for Best Eco-Friendly Hotels, and the Northstar Meetings Group’s Stella Awards for Best Sustainability in the Southeast.

We track energy consumption monthly and implement various initiatives such as using EcoSmart Mode Green Energy Management System, LED lighting, energy-efficient AC chillers, motion sensors for lights, and offering electric car charging stations.

Our water-saving initiatives include a towels and linen reuse program, water-conserving toilets, low-flow showerheads and faucets, and eco-friendly toilets that use hand wash water to flush in one-third of guest rooms.

The program includes numerous initiatives such as reducing single-use plastics, conserving energy and water, sourcing and conserving paper products, reducing waste through recycling, and sourcing food sustainably and locally. Detailed information about our initiatives can be found in our Sustainability Action Plan.

The “Inspired by Nature” Program is The Palms Hotel & Spa’s comprehensive environmental policy. It sets the standards and provides guidelines for making our operations as eco-friendly as possible, minimizing our impact on the environment, and raising awareness of local environmental issues.

Essensia Restaurant follows a farm-to-table philosophy, emphasizing premium local and sustainable ingredients, working with local farmers, and offering sustainably farmed wines, organic cocktails, and craft beers.

We educate our community through initiatives like bi-yearly beach clean-ups, an in-house Green Team, new hire training on environmental best practices, and providing guests with information on how to make their stay green via QR codes and pre-stay communications.

Our indoor air is sanitized through environmentally-friendly PHI-Cell® in-duct air purification systems, which reduce odors, air pollutants, and various bacteria and viruses naturally.