Our Commitment to Health & Safety
Updated July 2023
Subject to change without notice according to official regulations
The Palms Hotel & Spa remains committed to ensuring a clean, safe, and healthy environment for our guests and staff, all whilst providing the levels of service, comfort and relaxation expected at our beachfront sanctuary. We continue to revise our standards and policies for each area of operation, taking into consideration guidelines from local and national health officials as well as industry best practices from around the world. We are confident in our health & safety measures and excited to see you soon!
To fight the spread of airborne viruses and other allergens, we have installed hydroxyl generator air-purification devices in each of our air-conditioning units, including every single guest room unit.
Team members have the option to wear face masks covering mouth and nose.
We ask both staff and guests to use noncontact methods of greeting, and to practice physical distancing whenever possible.
We have increased the disinfection of high-touch surfaces in all public areas, using highly effective EcoLab products, approved by the EPA.
Essensia Restaurant offers a choice of buffet and a la carte breakfast, seven days a week. Lunch and dinner, including pool & beach service, are served a la carte with approved hygiene protocols. In-Room Dining and Deli items for take-out are available from our Gift Shop.
A dedicated Covid-19 response team is monitoring the health of our staff, as well as constantly updating response initiatives in accordance with local directives and industry best practices.
Round-The-Clock Air Purification
The Palms has installed RGF® Photohydroionization® In-Duct Air Purification Systems to naturally reduce viruses, bacteria and odors for optimal guest and staff safety. The system sends out very low levels of airborne hydrogen peroxide into each room, killing contaminants in the air and on surfaces while being safe for the environment as well as building occupants. Read more.
Guest Room Cleanliness
Daily housekeeping service remains our standard. To opt out of daily housekeeping, please notify the front desk.
Guest laundry and dry-cleaning services are available using contactless pick-up and delivery protocols.
Room Service, spa menus and guest directory are available via Smart TV and on our website.
After checkout, rooms are sanitized following strict industry cleaning procedures with particular attention paid to disinfecting door handles, hard surface furniture, tables, nightstands, furniture knobs and handles, light switches and thermostats, drapery pull handles, telephone and keypad, remote control, alarm clock, television, safety latch and peephole, trash receptacle, faucet handles, toilet and shower handles.
Guest Room Cleanliness
OUR ROOM SANITIZING PROGRAM INCLUDES:
Round-the-clock air purification by means of state-of-the-art hydroxyl air purifiers installed in air-condition unit ducts. These non-chemical, all natural devices provide an environmentally-safe and scientifically-proven solution for destroying 99% of bacteria and viruses, both in air and on surfaces.
Detailed cleaning with EcoLab disinfecting products approved by the U.S. Environmental Protection Agency (EPA) for use against SARS-CoV-2, the virus that causes Covid-19.
AHLA Safe Stay Member
The American Hotel & Lodging Association’s Safe Stay initiative is an industry-wide, enhanced standard of health and safety protocols designed to prepare America’s hotels to safely welcome back guests and employees as the economy reopens. These standards were developed under the guidance of an Advisory Council, comprised of industry leaders representing all segments of the hotel industry, and in conjunction with public health experts to advance best practices for protecting against the coronavirus and are rooted in recommendations from the Centers for Disease Control (CDC).
Arrival Experience
All guest touch points are frequently sanitized, including EMV Credit Card Devices, pens and registration countertops.
Room keys are sanitized after each use.
Luggage assistance is optional.
Elevators
Elevator button panels are frequently disinfected by our housekeeping staff. We ask guests and employees to utilize stairs whenever possible.
Pool & Beach
Pool and beach facilities are available to registered hotel guests only. A full menu of food and drink items is available, and private Tiki Cabanas and Beach Cabanitas can be rented for additional privacy.
Fitness Room
Gym equipment will be cleaned and sanitized thoroughly frequently.
Disinfecting wipes and hand sanitizer are available for guests to use.
AVEDA Spa
Safety and sanitation is essential for spas at all times, from preventing infection and improving employee and guests’ overall well-being, but more than ever during the Covid-19 pandemic. Revised operating standards and treatment protocols for The Palms AVEDA Spa are drawing from best practices around the world as well as sanitation procedures, laws, licensing requirements or regulations established by local government. We aim to optimize social distancing within each area of the Spa while keeping the overall spa experience as unaffected as possible. At current, this will include:
AVEDA Spa
- Spa Hours of Operation: Monday - Friday 10 am – 6 pm | Saturday – Sunday 10 am – 7 pm
- Services will be offered by appointment only
- Air and surface sanitization by use of hydroxyl air purifiers have been installed in all treatment areas.
- Our entire staff has completed the Barbicide COVID-19 Certification and will be adhering to all extra sanitation and disinfection standards.
Food & Beverage
Reservations are encouraged to expedite seating.
Dining tables and chairs will be sanitized after each use.
Check presenters, pens and all other reusable guest contact items will be either sanitized after each use or single use. Host/Hostess podiums, service stations, service carts, beverage stations, counters, handrails and trays will be sanitized frequently.
Meeting & Event Spaces
All equipment and meeting amenities will be disinfected before after each use or be single use if not able to be sanitized.
All linen, including underlays will be replaced after each use.
After every event, the event spaces will be cleaned and disinfected.
Guest Precautions
An inherent risk of exposure to Covid-19 exists in any public place where people are present. Covid-19 is an extremely contagious disease that can lead to severe illness and death. According to the CDC, senior citizens and guests with underlying medical conditions are especially vulnerable. By visiting The Palms Hotel & Spa, you voluntarily assume all risks related to exposure to Covid-19.
For the safety of other guests and our employees, please take personal responsibility in following social distancing guidelines during your stay. Please take advantage of the sanitizing stations you will find strategically located around the property, and observe the following requests:
Health Checks
The Palms asks that you please cancel or reschedule your visit if:
You are experiencing any symptoms of Covid-19 or running a fever. Please seek medical attention and contact us to reschedule your visit. Our cancellation rules have been relaxed, allowing for cancellations 3 days prior to arrival. Any reservation deposits will be refunded if notice is given 3 days prior to check-in date.
You have been exposed to someone who has tested positive for Covid-19 in the last 14 days, or have been in close contact with somebody who is showing symptoms of Covid-19.
Personal Protection Equipment & Hygiene
Guests are encouraged to wear facemasks in public spaces (unless consuming food or beverages).
Frequent hand washing or hand sanitizing is encouraged. Hand sanitizing stations are provided throughout the public areas.
Additional facemasks and hand sanitizer are available for purchase from our Gift Shop.
Social Distancing
We ask that guests keep a safe distance at all times when in line or waiting.
Please swipe your own credit card where possible.